Disappointed

I am not happy about how they conduct business, my agreement with them was for them to collect premiums on the 27th of each month which is my pay day, well them first month I was debited correctly, I was shocked yesterday when they debited me. On a Mapara week, I had to buy something for my son today and becouse of that I have to look him in the eyes and break they promise becouse of Dotsure's ********* behavior. The are just showing no trust from the beginning how am I to trust them to assist me at claim stage.