E
Elmoe

1 reviews | Active since Nov 2022

03 Dec 2023, 11:35

Disappointed

<div>The only thing I have against Dotsure, my debit orders going off to late this month. I received an email on Friday, the 1st of December, that the debit orders will only go off on the 4th. Someone captured the computers wrong. One sms I received, said the debit orders will go off before the weekend, that would be the 1st, then the next sms said the 4th. Not good enough, because I could not touch my account untill all the Dotsure debit orders had gone off. That would be poor of their accounts department. Don't blame the computers, someone had to capture that date.</div>

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Replies (1)
dotsure.co.za
dotsure.co.za's reply04 Dec 2023, 11:02
Official
Hi Elmoe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za