AM
Arif M
1 reviews | Active since May 2014
03 Oct 2021, 20:31
DISAPPOINTED AND TIME WASTERS
Trying to get hold of Home assistance for the past 15minutes on ***, *** and *** but no one is there to pick up a call. This is my first attempt since my hollard policy was moved to this ******** in July 2021 without my permission and now I'm wasting my time!!! Imagine what will happen if something worst happens.
Helpful (0)
Replies (7)0
Replies (7)
dotsure.co.za's replyOfficial
04 Oct 2021, 08:06Hi Arif,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply04 Oct 2021, 08:06
Official
Hi Arif,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
AM
Arif M's updateReviewer Update
04 Oct 2021, 08:24Got a call earlier, transfered the call, holding for 5minutes and call gets get. This is how you operate
AM
Arif M's update04 Oct 2021, 08:24
Reviewer Update
Got a call earlier, transfered the call, holding for 5minutes and call gets get. This is how you operate
dotsure.co.za's replyOfficial
04 Oct 2021, 08:43Hi Arif,
We will have our team look into this further.
dotsure.co.za
We will have our team look into this further.
dotsure.co.za
dotsure.co.za's reply04 Oct 2021, 08:43
Official
Hi Arif,
We will have our team look into this further.
dotsure.co.za
We will have our team look into this further.
dotsure.co.za
dotsure.co.za's replyOfficial
04 Oct 2021, 11:43Hi Arif,
You recently had an interaction with us to solve a complaint. Please let us know if you’re happy with the outcome?
Your feedback is invaluable to us and we’d love to hear from you.
dotsure.co.za
You recently had an interaction with us to solve a complaint. Please let us know if you’re happy with the outcome?
Your feedback is invaluable to us and we’d love to hear from you.
dotsure.co.za
dotsure.co.za's reply04 Oct 2021, 11:43
Official
Hi Arif,
You recently had an interaction with us to solve a complaint. Please let us know if you’re happy with the outcome?
Your feedback is invaluable to us and we’d love to hear from you.
dotsure.co.za
You recently had an interaction with us to solve a complaint. Please let us know if you’re happy with the outcome?
Your feedback is invaluable to us and we’d love to hear from you.
dotsure.co.za
AM
Arif M's updateReviewer Update
04 Oct 2021, 11:55I had a call but I'm still waiting for home assistance it's been 3hours now, Seems like dotsure don't give a D. A. M for urgency. I Wil be canceling this policy shortly. First attempt and I regret already.
AM
Arif M's update04 Oct 2021, 11:55
Reviewer Update
I had a call but I'm still waiting for home assistance it's been 3hours now, Seems like dotsure don't give a D. A. M for urgency. I Wil be canceling this policy shortly. First attempt and I regret already.
AM
Arif M's updateReviewer Update
04 Oct 2021, 11:56PUBLIC IF YOU ARE READKNG THIS. I WOULD SUGGEST STAY OUT OF THIS COMPANY AS FAR AS POSSIBLE. IF THEY CANNOT ASSIST WITH HOME ASSISTANCE THEN HOW DO YOU EXPECT THEM TO ASSIST YOU WITH YOUR CLAIMS.
AM
Arif M's update04 Oct 2021, 11:56
Reviewer Update
PUBLIC IF YOU ARE READKNG THIS. I WOULD SUGGEST STAY OUT OF THIS COMPANY AS FAR AS POSSIBLE. IF THEY CANNOT ASSIST WITH HOME ASSISTANCE THEN HOW DO YOU EXPECT THEM TO ASSIST YOU WITH YOUR CLAIMS.
dotsure.co.za's replyOfficial
04 Oct 2021, 12:22Hi Arif,
We have escalated your concern to our team, thank you for your feedback.
dotsure.co.za
We have escalated your concern to our team, thank you for your feedback.
dotsure.co.za
dotsure.co.za's reply04 Oct 2021, 12:22
Official
Hi Arif,
We have escalated your concern to our team, thank you for your feedback.
dotsure.co.za
We have escalated your concern to our team, thank you for your feedback.
dotsure.co.za