AN
Adele N
1 reviews | Active since Dec 2019
02 Feb 2021, 13:23
Disappointed
Sent a message more than 2 weeks ago, explaining that I need to cancel my policy due to financial reasons, but then the premium still got deducted. Had to send a message on 'contact us', as the email '***' sent a failure message. Very disappointed. It's money I could have used to buy some food for my daughter, or paid for petrol to be able to get to work.
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dotsure.co.za's replyOfficial
02 Feb 2021, 14:22Hi Adele,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply02 Feb 2021, 14:22
Official
Hi Adele,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za