Delayed claim due to debit order scheduled for the 15th

Item: dotsure.co.za
Rating: 1
Author: Palesa M

HI. I logged a claimed this morning and only to be told that the claim will be finalised once my debit order goes off on the 15th. Now I want to know that with the good record of paying my premiums why should I be inconvenienced? Can my claim be finalised so that I can start finding another reliable company to insure with cause this is utter nonsense.

Helpful (0)

Replies (3)

dotsure.co.za's replyOfficial

13 Oct 2021, 11:09

Hi Palesa,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply13 Oct 2021, 11:09

Official

Palesa M's updateReviewer Update

13 Oct 2021, 11:13

Will wait for your feedback while drafting my cancellation letter.

Palesa M's update13 Oct 2021, 11:13

Reviewer Update

Will wait for your feedback while drafting my cancellation letter.

dotsure.co.za's replyOfficial

13 Oct 2021, 11:23

Hi Palesa,

Our team will be in contact to further investigate as stated above.

dotsure.co.za

dotsure.co.za's reply13 Oct 2021, 11:23

Official

Hi Palesa,

Our team will be in contact to further investigate as stated above.

dotsure.co.za