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ALPHY M
1 reviews | Active since Oct 2009
20 Aug 2025, 10:23
Delay or no refund
On the 4th of August, I logged a call with Dotsure to refund the money they were not supposed to have debited in the first place. They promised to refund but we re still waiting. Dotsure, a pensioner needs her money back, you can do better than that.
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Replies (2)
dotsure.co.za's replyOfficial
20 Aug 2025, 11:13Hi Alphy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Aug 2025, 11:13
Official
Hi Alphy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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ALPHY M's updateReviewer Update
25 Aug 2025, 09:306 days later, no call, no follow up, nothing from the insurer.
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ALPHY M's update25 Aug 2025, 09:30
Reviewer Update
6 days later, no call, no follow up, nothing from the insurer.