CG
Cheri G

1 reviews | Active since Dec 2012

04 Dec 2020, 14:02

Deceiving Customers!

Shocking. Dotsure only knows how to take your money and the value is not worth the monthly rates. I have been paying for over a year, including the Excess Buster, only to find that the plan I am on doesn't cover me for annual vaccinations and dental health. Yet I am not even on the entry plan!!! Since when is this not covered when on a 1Up plan with any other medical insurance?! Deceiving customers and just taking their money - shame on you Dotsure!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply04 Dec 2020, 14:33
Official
Hi Cheri,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za