1 reviews | Active since Nov 2015
Debits your account freely.
My monthly payments were promised to be R1249 for car insurance, only to find that they added more packages ontop of that without my consent, ending up paying an extra amount per month. to top it off, they debiting me again and increased the amount they promised ontop of that for the first month. staff were rude when i approached them and told me im wrong. Avoid!!!
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. a consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have io our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. a consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have io our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Matthew
We apologise for any inconvenience that this may have caused.
We confirm that you purchased car insurance on 20 April 2018 and the sale was concluded telephonicaly. During the voice proposal, two (2) policy extensions were also sold to you and you accepted same. On 23 April 2018 you were contacted by your Personal Portfolio Consultant (PPC) and during the telephonic discussion the policy extensions were agalin discussed and two more were sold to you. It was on the said call that you advised that you do not want the policy extensions. The PPC proceeded with the cancellation of the policy extensions, however, due to a system error, only two (2) of the policy extensions were cancelled instead of four (4). The additional debits to your bank account were as a result of the said error. We however, confirm that the said premiums were reversed and the policy extensions were cancelled.
Further, we confirm that the premium amount which was debited for the Comprehensive cover was correct, as was discussed with you during the voice proposal.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team
Dear Matthew
We apologise for any inconvenience that this may have caused.
We confirm that you purchased car insurance on 20 April 2018 and the sale was concluded telephonicaly. During the voice proposal, two (2) policy extensions were also sold to you and you accepted same. On 23 April 2018 you were contacted by your Personal Portfolio Consultant (PPC) and during the telephonic discussion the policy extensions were agalin discussed and two more were sold to you. It was on the said call that you advised that you do not want the policy extensions. The PPC proceeded with the cancellation of the policy extensions, however, due to a system error, only two (2) of the policy extensions were cancelled instead of four (4). The additional debits to your bank account were as a result of the said error. We however, confirm that the said premiums were reversed and the policy extensions were cancelled.
Further, we confirm that the premium amount which was debited for the Comprehensive cover was correct, as was discussed with you during the voice proposal.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team