Debits and Non-Delivery of Services (DotSure Rewards Programme)

The DotSure Rewards Programme (“Dot Carrot”), which has been debiting an amount of R99 monthly from my bank account since 2023. At the time of enrolment, I was promised access to various rewards as well as regular monthly communications outlining these benefits. However, I wish to highlight the following concerns:The only communication I ever received was the initial welcome message. Since then, I have received no further correspondence, including the promised monthly updates. Despite multiple attempts to contact your organisation via email, I have not received any response. The contact telephone numbers provided appear to be non-functional, preventing any form of direct communication. I have not received any rewards or benefits from the programme since inception. The tracking device provided has never functioned properly. Given the above, it is evident that the services for which I have been continuously billed have not been delivered as promised.