1 reviews | Active since May 2017
Debiting my account for 10 months after stopping the service
In February 2017 I started a Dotsure policy and cancelled it within 3 days of starting. I have been billed every month since then against my will. Furthermore there have been many complaints about dotsure for this exact reason. Thina Madika from Dotsure has assured me that the money will be refunded in full in 3 to 5 working days which may take up to 48 hours to reflect. I sincerely hope that this is sorted out asap.
Dear Byron
Thank you for contactign Dotsure.co.za.
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Dear Byron
Thank you for contactign Dotsure.co.za.
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Dear Byron
We apologise for the inconvenience caused.
When you called to cancel your comprehensive cover, the consultant neglected to ask if you would also like to cancel the additional products that were sold to you during the voice proposal. As such, your bank account was debited for the additional products. We confirm that the products were cancelled on 20 November 2017 and that a refund was generated in your favour.
We trust you find the above in order.
Dotsure Resolutions Team
Dear Byron
We apologise for the inconvenience caused.
When you called to cancel your comprehensive cover, the consultant neglected to ask if you would also like to cancel the additional products that were sold to you during the voice proposal. As such, your bank account was debited for the additional products. We confirm that the products were cancelled on 20 November 2017 and that a refund was generated in your favour.
We trust you find the above in order.
Dotsure Resolutions Team