MK
Megan K
1 reviews | Active since Jun 2020
30 Apr 2023, 09:25
Debit order still taken from my account after policy cancelled
I have cancelled my policy and yet they have still deducted the funds from my account. They have not dealt with any of my over charges and have continued to ignore me regarding this. Theft masquerading as pet insurance.
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dotsure.co.za's replyOfficial
30 Apr 2023, 10:19Hi Megan, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply30 Apr 2023, 10:19
Official
Hi Megan, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za