HS
Helga S
1 reviews | Active since Aug 2018
02 Oct 2020, 20:37
Debit order still going off after cancellation 3 months prior.
I cancelled my policy in writing to Dotsure on 21 July and was contacted telephonically to confirm, reason for cancellation was due to finances.
On 3 September a premium was deducted as well as tonight 2 October. Their customer contact centre is only available Mondays to Fridays, so now I must wait till Monday to get a refund. This is totally unacceptable!!!!
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dotsure.co.za's replyOfficial
04 Oct 2020, 17:01Hi Helga,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply04 Oct 2020, 17:01
Official
Hi Helga,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za