Debit order query.

Item: dotsure.co.za
Rating: 2
Author: Emarie J

Awesome with service delivery, really awesome, but, not so awesome in cancelling debit orders. Please sort this out. Mailed you, and received a ticket almost a week ago, no response email received. Thank you. Please only communicate via email.

Dear Joubert Emarie,

We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit https://dotsure.freshdesk.com/helpdesk/tickets/952875

Thank you for your patience.

Sincerely, Dotsure Support Team

Helpful (0)

Replies (1)

dotsure.co.za's replyOfficial

15 May 2024, 12:29

Hi Emarie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply15 May 2024, 12:29

Official