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JR
Josephine R

1 reviews | Active since Apr 2020

27 Jul 2021, 20:29

Debit order processing earlier than salary date

Nice Dotsure for going into my husband's bank account earlier than the debit date and when queried he gets told that it's part of the contract. We will now also report this to Pasa and have them investigate this practice. Turn cancel and move on to another orovider

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Replies (4)
dotsure.co.za
dotsure.co.za's reply28 Jul 2021, 08:23
Official
Hi Josephine,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. Please send us your policy details so we can send this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
JR
Josephine R's update28 Jul 2021, 13:01
Reviewer Update
Peta***. My husband also wrote to Waseem who sold us the policy but he hasn't responded. I will write another review if the response is not satisfactory
JR
Josephine R's update28 Jul 2021, 13:01
Reviewer Update
Peta ***
dotsure.co.za
dotsure.co.za's reply28 Jul 2021, 13:35
Official
Thank you Josephine, our team will assist.

dotsure.co.za