KC
Keegan C

1 reviews | Active since Oct 2018

31 May 2023, 09:10

Debit order issue motor policy

Initially when I spoke to the sales consultant, the information provided to me was incorrect , regarding my premium amount , the first month debit bounced due to that, I managed to sort it out after calling in, the second debit bounced due to the incorrect debit date, there after I contacted the service department and i changed the bank account, they proceeded to advise me that the debit will go off the existing account and next months debit will go of the new account, this was yet incorrect again, the debit went off the new account with no funds in and now i get a sms stating my policy is suspended , I am wasting so much of my time calling in to resolve these issues and still get the incorrect information passed on. really disappointed with the incorrect information being passed on.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply31 May 2023, 09:34
Official
Hi Keegan, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za