ZK
Zenande K
1 reviews | Active since Sept 2024
06 Sept 2024, 08:01
Debit order for a cancelled policy
I have been debited for a policy that I cancelled in less than 24 hours. This is totally unacceptable. I am having a horrible experience with this company.
I cancelled the policies because I was misled to believe that I would have one policy that covers everything by the agent, only to find out there were three different debit order requests in my banking app. Which meant that I had been given three different policies and the total amount far exceeded the amount that was agreed upon.
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Replies (1)dotsure.co.za's replyOfficial
06 Sept 2024, 08:09Hi Zenande, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Sept 2024, 08:09
Official
Hi Zenande, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
