Debirting incorrectly

I completely forgot about my premium. Then informed dosure and advised them to take the funds as there was funds available. They then took forever to debit. They debited in the 15th and got there money but is telling me now they don't see my debit it was declined but it was taken. Now they expect me to go do alot of admin cause they couldn't track the funds. That's not my problem. Plus they debit me again when there is no funds causing alot of unecessary fees. I would like to cancel rather and get my money back that you debited cause who ever is working in your accounts, is not doing their job correctly and if you debit again and take. My money again now. There is going to be trouble