Debicheck Override! How?
Despite notifying them in writing to cancel the policy when I received the policy with all the T&C and loopholes to protect Dotsure, and not authorizing the Debicheck Mandate, they still went ahead and deducted the pro rata premium from my banking account. ******* if you ask me and I will lodge a complaint with the NFOSA!
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dotsure.co.za's replyOfficial
10 Jun 2025, 09:06Hi Andrew, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply10 Jun 2025, 09:06
Official
Hi Andrew, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
's updateReviewer Update
10 Jun 2025, 09:12Con artists!
Now they want me to send my bank statement to prove they deducted the money from my bank account.
FNB :-) R361.83 paid from Current a/c..433529 @ Eft. Ref.Dotsure Easy389144. 10Jun 00:00
I didn't authorize the Debicheck Mandate and received an email confirming cancelation of the policy.
I will lodge a formal complaint with the NFOSA!
Now they want me to send my bank statement to prove they deducted the money from my bank account.
FNB :-) R361.83 paid from Current a/c..433529 @ Eft. Ref.Dotsure Easy389144. 10Jun 00:00
I didn't authorize the Debicheck Mandate and received an email confirming cancelation of the policy.
I will lodge a formal complaint with the NFOSA!
's update10 Jun 2025, 09:12
Reviewer Update
Con artists!
Now they want me to send my bank statement to prove they deducted the money from my bank account.
FNB :-) R361.83 paid from Current a/c..433529 @ Eft. Ref.Dotsure Easy389144. 10Jun 00:00
I didn't authorize the Debicheck Mandate and received an email confirming cancelation of the policy.
I will lodge a formal complaint with the NFOSA!
Now they want me to send my bank statement to prove they deducted the money from my bank account.
FNB :-) R361.83 paid from Current a/c..433529 @ Eft. Ref.Dotsure Easy389144. 10Jun 00:00
I didn't authorize the Debicheck Mandate and received an email confirming cancelation of the policy.
I will lodge a formal complaint with the NFOSA!
's updateReviewer Update
12 Jun 2025, 08:50Still trying to deduct after the policy is cancelled. I am getting overdraft fees by FNB because of Dotsure! You are ***********!
's update12 Jun 2025, 08:50
Reviewer Update
Still trying to deduct after the policy is cancelled. I am getting overdraft fees by FNB because of Dotsure! You are ***********!