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Nombuso M

1 reviews | Active since Oct 2018

18 Sept 2025, 16:43

Customer Service = 0

This is on going ***

My mom’s accident was in mid August. She called in to start the claims process as soon as she received the police report around the 27th of August.

To date, Dotsure has us sending pictures, emails and calling in without returning one single response. The only time they respond is when I actively pick up the phone and call them. Our delegated agent is Avril. She has made it very clear with her actions that she doesn’t want to deal with us. Very nice on the phone but forgets that we are paying clients as soon as she hangs up. When I bring this up to her, she apologises and says she’ll call or answer the emails. Nothing since.

I just won a case with DHA today. I’m happy to go the same route with Dotsure.

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply19 Sept 2025, 09:46
Official
Hi Nombuso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
NM
Nombuso M's update02 Oct 2025, 09:13
Reviewer Update
Please note that no-one from any department has contacted my mother since. This is still pending, with conversation still only coming from one side. We are handing over to the necessary ombudsman and from there legal action will be pursued.