GS
Gedry S

1 reviews | Active since Nov 2014

25 Oct 2025, 09:07

Customer Excellence

I would like to thank Kaidene Anderson at dotsure.co.za for all her assistance! From sending a request for a quote (something I'm not a fan of) to Kaidene Anderson calling was an experience. I was frank with her about what I want and expected. Within minutes she curated my plan, explaining everything detail (without knowing it) and mentioned the parts of the policy I was looking for. It was such a great pleasure talking to Kaidene Anderson. Customer excellence isn't something we experience on a daily basis. Great work and thank you for dotsure.co.za for taking my new pup, and not so new, onboard. 😊 P.S. She didn't bombard me with calls and respected the time I asked her to give me to think and phoned when I was ready. Amazing.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply27 Oct 2025, 09:36
Official
Hi Gedry, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Kaidene as well. ;-) The dotsure.co.za family