NM
Notsi M

1 reviews | Active since Oct 2021

08 Feb 2023, 05:40

Crroks.

On the 28th of January I **** a claim for leaking water on my car. The claim was accepted and I have was issued a claim number. On the 1st of February they didn't debit my account, R353. On the 4th of February I called to ask why they didn't debit me on the 1st. They said according to their records, my account is up to date. Later the same day I received a SMS. "Texting with *** (SMS/MMS) Urgent Notice : Dear Notsi, we have not received your Dotsure Car Warranty premium for this month. Please call us urgently on *** to avoid complications with your cover or any impact on your credit record. dotsure.co.za FSP39925". On Monday the 6th of February I called again and they said that my contract was cancelled on Saturday the 4th of February when I reversed the debit order. O a telephone conversation I literally asked them if I was that foolish to put a claim, claim accepted then reverse the R353 over the thousands of Rands they were going to pay for my car? Their answer was YES. Then I must be a fool. That's how they cancelled my mechanical warranty with them.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply08 Feb 2023, 08:07
Official
Hi  Notsi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za