rG
roxanne G
1 reviews | Active since Sept 2015
28 Dec 2020, 12:40
Credit check done without permission
Dotsure did not tell me they'll be doing a credit bureau enquiry when taking out pet insurance. They never asked my permission. I only received the text from transunion later on to say they did a credit check WITHOUT my permission. Not happy about that at all.
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dotsure.co.za's replyOfficial
29 Dec 2020, 08:38Hi Roxanne,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply29 Dec 2020, 08:38
Official
Hi Roxanne,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za