Covering there wrong doings

Hi

I have signd a policy with dotsure where inception date was 7 oktober 2021 and debit order was 7 November.

The payment dit not go off the 7 off november for pro-rata and premium.Jade Hammond representative came to my business and asked me when wil i be able to make the payment after it did not go trough the 7 of November 2021 I made arrangements with Jade Hammond the representative of dotsure the 17 and the 18 November 2021 where she informed me i still have cover that i am waiting for payments to reflect asoon as it does i wil get the policy paid it was over a weekend the money reflected 22 November 2021 and made immediate payment. 22 November george had hard heavy rains and floods i experienced alot of damage and made contact with jade Hammond the representative she submitted me a claim form via email. On 23 November 2021 Jade Hammond called me from dotesure land line wich would have a recording At 8:15am telling me that i have no cover my policy was cancelled and she is sorry she did not know. I had not received any written or call before that to inform me that the policy is not active and i have no cover if i was informed i would of gotten cover immediately. Jade Hammond had me under the impression that i was coverd up and till that point.

23 November Jade Hammond representative emailed me the claim form again and cc Ashley Watson here manager. I sent all fotos and videos to Jade and asked here if she can assist me with wat else is needed. I emailed Ashley Watson and Jade Hamilton a number of times to ask what is happening and do i still have cover and should i look for cover elswhere. 26 november 2021 Ashley Watson replayed and said i have no cover and would have to go through the normal process to get cover i have recived no contact from Jade Hammond nor Ashley Watson regarding my emails.

Benita Reeders claims department assistant manager contacted me and handeld my claim i gave here all the information she asked of me.

Today 8 December 2021 she came back to me and said my claim was denied.

Jade Hammond had me under the impression that i was coverd under insurance 18 November 2021 she told me if i have any claims i must contact her. If i knew i had no cover i would had make sure to have gotten cover again by dotsure or seek else where if they did not want to assist me.

My business is closed from the 22 November 2021 up and till today 8 December 2021 because of busniss interruption. Dotsure did not do there part right and put me under the impression i had insurance.I have no insurance in place now of this situation.

Johan fourie from legal department is denying there mistakes and just told us to go seek help and legel advise elswhere.