NZ
Nondumiso Z

1 reviews | Active since May 2015

13 Sept 2024, 11:50

*********** consultants

I made a claim and i didn't have sufficient documents due to everything was taken with car during the hijacking, been waiting for the call from dotsure but what came into my surprise yesterday when i called to follow up is that the claim was canceled without my knowledge, i sent an email Cailin didn't bother to reply whether she received the email or as Asanda forwarded her the documents, that the worst customer service and i am willing to take this to the OMBUDSMAN nd TWITTER i am sure i am not the 1st victim to experience such service

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Replies (1)
dotsure.co.za
dotsure.co.za's reply13 Sept 2024, 12:32
Official
Hi Nondumiso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za