jF
justine F

1 reviews | Active since Feb 2010

08 Jun 2018, 17:06

Constant phoning

I recently took out pet cover with dotsure and I was very happy with the service I received. At the end of the call she asked me if someone could contact me about home insurance. I said I am not interested, but she sat that her colleague will still phone me. This was 4 weeks ago. I gave not once answered the phone. They phone me 5-6times a day. I am really annoyed with Dotsure. I have blocked the number which is not ideal seeing that I gave cover with them. But if there is an issue with my cover they can nail me? Why if I give the pinky must they grab the whole hand???

0
Replies (2)
jF
justine F's update08 Jun 2018, 17:08
Reviewer Update
*have
dotsure.co.za
dotsure.co.za's reply11 Jun 2018, 09:15
Official

Dear Justine

Thank you for contacting us.

Kindly note that our turnaround time for complaints resolution is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to yo u in completion the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regards

Dotsure Resolutions Team