1 reviews | Active since Feb 2010
Constant phoning
I recently took out pet cover with dotsure and I was very happy with the service I received. At the end of the call she asked me if someone could contact me about home insurance. I said I am not interested, but she sat that her colleague will still phone me. This was 4 weeks ago. I gave not once answered the phone. They phone me 5-6times a day. I am really annoyed with Dotsure. I have blocked the number which is not ideal seeing that I gave cover with them. But if there is an issue with my cover they can nail me? Why if I give the pinky must they grab the whole hand???
Dear Justine
Thank you for contacting us.
Kindly note that our turnaround time for complaints resolution is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to yo u in completion the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Justine
Thank you for contacting us.
Kindly note that our turnaround time for complaints resolution is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to yo u in completion the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
