1 reviews | Active since Jun 2013
Complaint
Hello, This is my 2nd claim with Dotsure. The first time I claimed was last year; my claim was refunded in full within 48 hours of me submitting it. That was when I had 2 pets on the plan. So I added another 2, thinking the service would continue in the same impressive way. Well, that hasn't happened! I emailed the claim on 20th June and received an automated response, saying someone would contact me, generally within 24 hours. Its it's been 8 days, no contact at all. I have emailed them twice, didn't even acknowledge my email. I called today- after selecting many options on the IVR which took about 2 to 3 minutes, someone answered. When she spoke, the line kept breaking up so she put the phone down after a few attempts to converse with me. I'm not going to waste more airtime calling again. I just want to know when my claim will be processed. Claim number: 182398
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
I saw a missed call from you yesterday and message to ask that you call again. I haven't received a call and the claim is "being processed" for 9 days already.
I work in a call centre- best time to call me is before 09.30, or after 14.00.
All I want is for my claim to be processed!
I saw a missed call from you yesterday and message to ask that you call again. I haven't received a call and the claim is "being processed" for 9 days already.
I work in a call centre- best time to call me is before 09.30, or after 14.00.
All I want is for my claim to be processed!
You recently had an interaction with us to solve a complaint. Please let us know if you’re happy with the outcome? Your feedback is invaluable to us and we’d love to hear from you.
You recently had an interaction with us to solve a complaint. Please let us know if you’re happy with the outcome? Your feedback is invaluable to us and we’d love to hear from you.