Complained for poor service received.

I have been insured with the conmpany for 4 years and 6 months and i have never been this disappointed with the level of their service. I have joint the company when it was still Oakhust insurance and i have had other proposals from other insurances but i remained with Oakhust because their product was the best of them all even their service was above everage, then there was a name change which didn't border me because it was still the same people working there. I recently wanted to change my car to business use and a qoute was done which most of the benefits changed and now i was told i must take a seperate contract with Netstar which i didn't have a problem because I assumed is because of the nature of my product with them, a new unit had to be installed on my car after that i had issues with the car not start which i logged a query and the query was never resolved untill i hired an auto electrician to assist me and they never even came or followed on that query.

I have currently added another car to the insurance and made it clear that i will be using the vehicle for personal use however they went and added to the other vehicle which is for business use...that became a problem and i called so that they can correct this however the product that i had when i joined the insurance has now changed and i am forced to contract with Netstar for them to cover me i am really not happy with the insurance anymore even though i am still attached to it for the previous excellent services i have received. I had questioned one of their consultant Nicole Riddles on why must i now contract to Netstar because this was not the case when i first joined the insurance and she dropped the call on me and called again saying the schedule was like this even when i joined in 2018 which i am still waiting for recordings of that contract and even tp date she hasn't send it, i have done follow up with her to send it still she did not send it.

As i write this review i called Netstar to check for if all my unit installed are working and they cannot confirm if they are working as i am told they last updated at 7:30 AM and i called at 12:40 PM i am yet to receive email from Boipelo from Netstar. Dotsure is failing me for now.