SM
Stefaans M

1 reviews | Active since Nov 2023

09 Oct 2024, 09:11

*********** company

I had an insurance policy with Dotsure,everything was well while the premiums were deducted untill my car was written off by a reckless young man,although the young man admitted on the scene which was attended by 2 police officers of Macassar, Dotsure immediately stop their investigation when the young man said afterwards that his car was pushed by another vehicle into mine.Even with no evidence of a 3rd vehicle, Dotsure still believed what the young man said afterwards and stopped their investigation,.I also had a shortfall cover with dotsure expecting it will cover the shortfall of the bank like any other insurance company's shortfall cover, only to find out that Dotsure paid a small percentage of the shortfall, leaving me with debt to the finance bank and without a vehicle as Dotsure didn't settle the full amount I owe the bank Dotsure has no back bone to claim my access they deducted from the settlement amount and has no backbone to even do a proper investigation because the police officers who attended the scene can confirm that there was no 3rd vehicle involved as said by me and the young man who was also questioned by those officers. I regret that I took out an insurance policy with Dotsure because their *********** caused me inconvenience and debt.Under no circumstances can I recommend them to anyone. To think as an ordained minister in church, I recommended another pastor but I will tell him and others how *********** Dotsure is.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 Oct 2024, 10:39
Official
Hi Stefaans, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za