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Lesedi L
1 reviews | Active since Nov 2020
25 Mar 2023, 07:22
Communication failure
<div>It has been 2 weeks since I’ve started my claims process with DotSure and it has been an absolute nightmare. I submitted all the documents they requested within their specified timeframe. I cannot log into their site nor get in touch with the person that is in charge of my claim. Instead they send generic emails and sms’s that lead nowhere. I would just like to know what my claim outcome is so I can move forward and get my car fixed. I cannot begin to explain how frustrating it is to not have a car, not be responded to and not knowing where I stand with my insurer.</div>
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Replies (2)
dotsure.co.za's replyOfficial
26 Mar 2023, 00:34Hi Lesedi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply26 Mar 2023, 00:34
Official
Hi Lesedi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Lesedi L's updateReviewer Update
27 Mar 2023, 12:15I have been emailing you on ***. I have provided both my phone numbers and rep**** to your emails claiming you cannot get hold of me, which have never been responded to.
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Lesedi L's update27 Mar 2023, 12:15
Reviewer Update
I have been emailing you on ***. I have provided both my phone numbers and rep**** to your emails claiming you cannot get hold of me, which have never been responded to.