CD
Caroline D

1 reviews | Active since May 2012

27 Oct 2022, 00:35

Communication and service.

I was in contact witl Melvin, he was so understanding, you could see his smile over the phone, he helped me with my query so easy less than five minutes i received an email from Chardy Laws, Client Care Consultant and more over, i had claims with them, Mrs Barbie Fourie has been the consultant that i've been dealing with and all went smooth. I wish other companies they can learn from Dotsure maybe find out from them as to where do they take their agents for training because wow, you'll find a person who can't pronouce your name and surname correctly and they're very rude, however, with Dotsure agents, you always have a smile at the end of your telephone conversation, sms and an email. Thank you Dotsure.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply27 Oct 2022, 09:05
Official
Hi Caroline, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you! We'll share the compliments with the team as well. ;-) The dotsure.co.za family