Claims resolution

My home was hit by a lightning on Sunday 7th of January 2024. My roof & ceiling were damaged as well as the fridge, TV, washing machine, wifi-router, DSTV line and the plugs in one room. On claiming for the building and content cover, I was informed to do my own assessments @my own cost. While in the meantime the weather is not on my side, the rain keeps falling daily and I was forced to do roof repairs at my own cost. While I was still shocked by the treatment I’m getting from the insurer and the cost that i'll be facing before paying for the access, I was also busy with getting assessments & quotations as requested in between my work commitments which had to suffer at some point. Then I was threatened with cancelling my claim due to insufficient information. Exactly 10 days later the building assessor was sent to my place. My building is a double storey building and the assessor did not have step ladder that is long enough for him to access the roof and a week later the ceiling was repaired with an upfront access payment of R2000 from me, yet nothing was mentioned about the cost of fixing the roof myself. In between, I get a call for content assessment yet when I call I’m told by various people including my claim handler that my claim has been cancelled or paused depending on whoever is taking my call at any given time. On the 22/01/2024 a content assessor came my house to check all that he could check and told me that because he was overbooked for the day, he told me he will have to reschedule our appointment. And then there was silence again until I called for a follow-up with the assessing company, and he was then rescheduled for last Saturday, 03/02/2024 and promised to compile the report and send by end of business day on Monday, 5/02/2024. After another silence, on calling the insurance again today, I am still told of the cancelled claim. I don’t understand what trick is being played on me but I need a resolution as a matter of urgency.