Claims process is appalling

<div>I am so dissatisfied about the service I received with this company Dotsure. I logged a warranty claim for mechanical damage on 27 August 2023 and was asked to submit documents within 7 days. I submitted the documents o the 01 September directly to ******, then on 04 September I received an email from her saying my claim has been cancelled. When I called the numbers provided on the email the agents just drop the calls on you after having to wait over 20 minutes trying to speak to an agent. The service is so appalling. I am extremely upset and I will be telling other people to cancel their policies with this company as it is difficult to claim from them</div>