Claims not Processed

I have always received good service from dotsure and viewed them in a positive light, unfortunately my views have drastically changed. Im still waiting for a refund due for my dog for over 2 weeks. Nobody bothers to inform you if anything is wrong or awaiting docs or anything. The claim has been emailed 7 times with no response. I finally decided to upload on the portal and spend a good hour trying to figure out what medical option to choose WTH! Dotsure is quick and efficient in taking your monthly premium, but then large refunds they drag and don't respond.

Thanx to Sasha-Lee Wilson who has been trying from her side as well to get the claim processed but to no avail. What kind of joke is Dotsure turning out to be?!?

Heaven forbid if you post the generic message as a response to my complaint. I want answers not the below message: Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

Its all Yarra-Yarra-Yarra, then you want positive reviews on Hello Peter. Im sorry not from me anymore