Claims Department pathetic service

Worst service ever at Claims department. I have been waiting for the payment of household contents claim since Friday the 3rd December where they confirmed that it is paid. I have been following up Monday, on Tuesday the 7th I was told that finance released it to my bank account but it has still not paid. I have been calling leaving messages with Francua everyday since Monday. I sent email to Crystal yesterdaythe 9th December, no response. I called two times again this morning 10 December 2021 still no one returns my call. They still haven't paid the car claim after they confirmed that they will send calculations on the 2nd December 2021. I blame Hollard for moving my policy to these ******, pathetic service ever