Claims department

Since last year May when I got into an accident my claim has not been attended to fully. I was told by the claim officer Lerato that the third party in the accident needed to submit documentation and that I should not be in talks with the third party which I understood however what puzzled me most is that how am I not being able to get assistance from Dotsure regarding the claim it’s almost going into a year and nothing has been done. I called on numerous occasions requesting to speak to LERATO and I was told that either his on a call or the ladies at reception take my details and state that they’ll have him get back to me but it hasn’t been resolved nor has he gotten back to me. This brings me to so much tears as I had thought that entering the new year the matter would be resolved I’m really not HAPPY about the service I’m getting!!!!!!