ZA
Zainab A

1 reviews | Active since Dec 2019

09 Sept 2022, 11:52

Claim Rejected- false sales representation

Do not sign on with Dotsure. Their agents mislead potential clients to believing their policies will cover claims but when a policy holder submits a claim it is rejected and before they tell you that their client service team interrogates a client and treats them as if they are ***** and *********. They find every reason to reject claims. Seriously a waste of time and money. I had clarified and confirmed regular vet visits would be covered and was assured that it was under the policy only find out when I submitted my first claim that it will not be processed. Absolutely appalled by the lack of clarity, integrity and the pure dishonesty of Dotsure.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply09 Sept 2022, 12:29
Official
Hi Zainab , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za