MS
Menzi S
1 reviews | Active since Aug 2023
23 Aug 2023, 15:20
claim rejected
i Took a car insurance wit Dotsure, the sale agent asked me MR Shoba shold you say you travel more than 1000km a month , my answer was , no normal 700km aper month, however sometimes i go to rural areas it become more than 1000km per month, i had an accident , when i calimed they reject my claim they said i put my car to 1000km per month, claim was rejected. i never told the sale agent to put my car on 1000km per month limitation.
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Replies (4)
dotsure.co.za's replyOfficial
24 Aug 2023, 11:01Hi Menzi, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply24 Aug 2023, 11:01
Official
Hi Menzi, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MS
Menzi S's updateReviewer Update
24 Aug 2023, 13:01thanks, i will wait for your depatment to call me .
MS
Menzi S's update24 Aug 2023, 13:01
Reviewer Update
thanks, i will wait for your depatment to call me .
MS
Menzi S's updateReviewer Update
04 Sept 2023, 14:48Hi,
today 7 days has passed, no feedback from your department. i submitted the complain on 22 August 2023. your SLA's says within 7 day working days i should get the feedback, it shows that you don't care about your customers.
today 7 days has passed, no feedback from your department. i submitted the complain on 22 August 2023. your SLA's says within 7 day working days i should get the feedback, it shows that you don't care about your customers.
MS
Menzi S's update04 Sept 2023, 14:48
Reviewer Update
Hi,
today 7 days has passed, no feedback from your department. i submitted the complain on 22 August 2023. your SLA's says within 7 day working days i should get the feedback, it shows that you don't care about your customers.
today 7 days has passed, no feedback from your department. i submitted the complain on 22 August 2023. your SLA's says within 7 day working days i should get the feedback, it shows that you don't care about your customers.
dotsure.co.za's replyOfficial
21 Sept 2023, 10:06Hi Menzi, we appreciate your feedback and would like to help. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply21 Sept 2023, 10:06
Official
Hi Menzi, we appreciate your feedback and would like to help. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za