Claim payment not received. Bad customer service

Dotsure you are always begging me to write reviews so now I am. First you fail to cover my furbaby for procedure she may need &you won’t let me go on a higher plan which will cover the bad procedure.

And to top it off, you haven’t paid me the money you rightfully owe me on a claim that I received a payment breakdown for on Monday. I then called your call centre to follow up, I was told someone would call me back & no one did. Absolutely shocking! You owe me money for a claim that you rightfully should have paid &now no one will tell me where my money is &when I will receive it.