SN
Senosha N
1 reviews | Active since Jul 2010
16 Jan 2024, 11:53
CLAIM LIMIT DEPLETED FOREVER!
Absolutely shocked to find out today that Dotsure will no longer be paying for my dogs "ongoing" (not pre-existing) condition now that the claim limit has been met - the claim limit on my policy has been reached forever?? So now I am expected to pay insurance as well as pay out of my pocket. Apparently upgrading my plan will also make no difference as its an ongoing condition. Absolutely non-sensical!!
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dotsure.co.za's replyOfficial
16 Jan 2024, 12:09Hi Senosha, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply16 Jan 2024, 12:09
Official
Hi Senosha, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za