CLAIM IGNORED AND DISREGARDED

I am Lungisa Dikimolo ID no *** . I am currently having an insurance policy no. *** . One of the bennefits of my insurance is house hold claim benefits. On the 17 September 2021 I phone hollard regarding the theft of my household items during burglary at my home no 7 Dove Street Amalinda .East London. I was put from pillar to post , people siting that they cannot find my policy . and that I might send the email to which they never rep****. I wish to put on record that I am being ignored whilst i am paying my premiums without fail and nobody is willing to help me. I have been waiting for the response and it is three weeks now. When phoning them you now you hold forever and consumes my airtime. I a police report and a case number .