Claim

I have mixed feelings about Dotsure and I almost want to blame to incompetency of the person who is assisting me. One Monday 17/01/2022 I logged a claim for accidental loss on two cellphones that are on my policy. I was asked to submit documents, I DID! I was then asked to submit an affidavit WHICH I DID and now I am told that I need to take a screenshot of my ICLOUD. This is another attempt to delay the claim process even further. I was more than patient with Jo Anna but the fact that one claims is settled and the other is still lingering makes no sense to me whatsoever. I work in this industry and have never heard of a TAT for a cellphone claim of more than 48hour, yet here we are on day 6 and still being sent from pillar to post.