CV
Capt V
1 reviews | Active since Jul 2014
06 Nov 2018, 16:23
CLAIM DISAPPOINTMENT!!!!!
Put in a claim where i am over a year by them and this is my first claim! ^ days later i phoned to hear what is going on as it is a car key claim? Told me they can only do the claim after my payment is done, but i can`t understand this as my account gets debited every month. Now i can`t work my car properly as i need a working key! Why do a person pay insurance if you are not liable to claim???? THIS IS NOT HOW A INSURANCE COMPANY WORKS
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dotsure.co.za's replyOfficial
08 Nov 2018, 10:49 Dear Gerald
Thank you for contacting us.
A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply08 Nov 2018, 10:49
Official
Dear Gerald
Thank you for contacting us.
A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team