Claim delays

I submitted a claim on the 28 August 2023 online, the allocated consultant by the name of Sisanda Simile never called me, I had to do follow up calls on a daily basis to be told that the claim is on progress over a week it has not yet been allocated to the assesor. No consultant called me on any update nor simple email. Their service sucks even the link to upload the incident pictures is not operational it keeps on jamming on certain stages, which they are also aware of the matter but they still advise their clients to use it. This is a very bad service that no other person deserves to go through.