Claim declined

Dotsure car insurance comes with a smart box that is paid by them from my monthly premium. After returning to Dotsure a lady said my smart box will be linked and she’ll send someone from netstar to link it. Today my claim is declined because of their incompetence not mine. It was not my responsibility to activate the smart box, my responsibility was to pay monthly premium which include smart box and I did. Shimi from Dotsure verification called yesterday and confirmed that our call recording confirms that a lady I spoke to said she will link the smart box, now my claim is declined for someone’ s irresponsibility. Please fix my car. I’ve been paying premiums and I don’t work for Dotsure or Netstar. I would also like to have the call recording for my future reference. ‭+27 (44) ***‬ I received an email stating that the ticket is closed. Valine I expect you to get the recording for me as well.