AM
ALPHY M
1 reviews | Active since Oct 2009
27 Jun 2025, 12:59
Claim closed before time.
SISANDA SMILE closed my claim before the due date that was confirmed by them. Pathetic insurance. If documentation was not received by the 30th June 2025 the claim will be closed. But she closed the claim today.
I guess its time to look for new insurance.
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
27 Jun 2025, 13:15Hi Alphy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply27 Jun 2025, 13:15
Official
Hi Alphy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
AM
ALPHY M's updateReviewer Update
27 Jun 2025, 16:22Sisanda called me and resolved the matter with me. I understood her reasoning/explanation and i feel bad for her. She sounds like a caring person. Thank you.
AM
ALPHY M's update27 Jun 2025, 16:22
Reviewer Update
Sisanda called me and resolved the matter with me. I understood her reasoning/explanation and i feel bad for her. She sounds like a caring person. Thank you.