1 reviews | Active since Jun 2016
Claim CL***
<p>Im very shocked with the service I received from Dotsure, They waisted my time to send my car in Midrand to do quotation but they knew very well that my insurance is only 1 month old and they not going to payout the claim.</p> <p>I was told to pay excess fee for claiming before six month, licence less than 2 years and I was told when I took a insurance that Im covered immediate. Simple that was not true to me</p> <p>I cancelled the business with them and I was not happy with their feedback because it was contradicting. I still dont understand why they wanted a such excess fee amount of R52000.00 while I was not told when I took the insurance and I was told about 1 excess fee for fixing the car only.</p>
Dear Mr Mthimkhulu
Thank you for getting in touch with us regarding your concerns.
We will investigate your complaint and get back to you in due course.
Kind regards
The Dotsure Resolutions Team
Dear Mr Mthimkhulu
Thank you for getting in touch with us regarding your concerns.
We will investigate your complaint and get back to you in due course.
Kind regards
The Dotsure Resolutions Team
Dear Velaziphozonke
We reviewed your grievance and advise that the outcome of your claim is correct and that the insurer cannot be faulted.
We confirm that you suffered a loss resulting from a motor vehicle accident. The damage to your vehicle was quoted and assessed by our duly appointed assessor.
The claim then progressed to the finalisation stage wherein the applicable excesses as determined/prescribed by your policy terms and conditions had to be calculated. The basic excess plus the additional applicable excesses totalled to an amount that was greater than the cost of repairing the damage to your vehicle.
We went over your comprehensive vehicle insurance policy schedule and your voice recorded proposal phone call to ascertain whether the excess on this claim was calculated correctly. After this exercise we verified with full cer*****y that the applicable excesses on this claim are indeed as dictated by your comprehensive vehicle insurance policy schedule and were agreed to by you during the voice recorded proposal phone call.
Based on the above, the insurer’s decision on this claim will be upheld.
Kind regards
The Dotsure Resolutions Team
Dear Velaziphozonke
We reviewed your grievance and advise that the outcome of your claim is correct and that the insurer cannot be faulted.
We confirm that you suffered a loss resulting from a motor vehicle accident. The damage to your vehicle was quoted and assessed by our duly appointed assessor.
The claim then progressed to the finalisation stage wherein the applicable excesses as determined/prescribed by your policy terms and conditions had to be calculated. The basic excess plus the additional applicable excesses totalled to an amount that was greater than the cost of repairing the damage to your vehicle.
We went over your comprehensive vehicle insurance policy schedule and your voice recorded proposal phone call to ascertain whether the excess on this claim was calculated correctly. After this exercise we verified with full cer*****y that the applicable excesses on this claim are indeed as dictated by your comprehensive vehicle insurance policy schedule and were agreed to by you during the voice recorded proposal phone call.
Based on the above, the insurer’s decision on this claim will be upheld.
Kind regards
The Dotsure Resolutions Team