Claim cancelled without informing me no reasons given

More than a week ago I submitted a claim for damage that has apparently occured on my vehicle in a private parking lot. I submitted a claim online. Also submitted the required photos online. Then I got an email informing I must call them and register the claim. I was surprised because I already did do that online. I phoned them and after the usual wait I spoke to a consultant who told me I must send all the photos again as well as a quotation from the repairer. I went to Dent Doctor and they took a lot of photos and made a quotation and they said they will submit all this for me to Dotsure with my claim number. They also forwarded this email to me as prove. Since then I waited......

Got an email later telling me I must call a certain person called Zhaun-Maré Fredericks. I phone immediately after receiving this mail but could not find this person. Spoke to another person who told me I must submit photos and questions... I told them it was already done.

Later I received two more emails telling me I must phone them because they couldn't get hold of me. But they didn't mention at a why they want to get hold of me telephonically. In my work it is extremely difficult and unprofessional to have telephonic conversations since I work with public. Thet is why my preferred way of communicating is email, as this also is the best way since everything said is in writing for my records as well. However I did try to call Friday at 16:00. The call was not answered an I eventually ran out of air time. I forwarded the quote and photos myself to the claims email. Since then a quiet. Today I looking around on the Dotsure website to see If I can find out at least something about my claim, because the first operator I spoke to said that I would receive an sms with the claim registration information. (Which I didn't). Then to my shock and disbelief I found a message on the management portal: No claims pending!!! And then on another place: CLAIM WAS CANCELLED!!!

Without informing me of the reasons why??? In the meantime I am waiting for the claim to be approved and the repairer also! If you cannot get someone available on their phone, because not everyone are using their phones during work, at least have the decency to inform me that you are not willing to approve my claims and only want my monthly premium for nothing, per email which is a recognised way of communicating. Tell me on the mail what you want and why you just cancelled my claim.

Very disappointed in dotsure and as this is bad taste and bad service.

I hope prospective customers read this and dee how they treat their customers.

After this insident I am sure to cancel this totally useless policy and go elsewhere. I want a full explanation on writing via my preferred communication method why you just cancelled my claim without my knowledge.