SP
Sims P
1 reviews | Active since Mar 2023
30 Mar 2023, 09:55
Claim assistance
I had the best experience from Aphiwe Nqwemesha who was appointed as my claims handler. I received the best assistance for my car claim post accident.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
30 Mar 2023, 11:13Hi Sims, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you! We'll share the compliments with Aphiwe as well. ;-) The dotsure.co.za family
dotsure.co.za's reply30 Mar 2023, 11:13
Official
Hi Sims, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you! We'll share the compliments with Aphiwe as well. ;-) The dotsure.co.za family
SP
Sims P's updateReviewer Update
23 Aug 2023, 09:24In response to the review above my experience has turned out to be different. I initially got the best experience in getting help after my accident and after further engagement I have been left in the air by Aphiwe & team.
My car was assessed online and assesor never make inspection physically which made it slightly soffits motivate for everything that needed fixing.
I ended up paying a little more on repairs because it was not all covered for or had approval.
I was not happy with the suggested panel beater and suggested a more trusted one which I would under take in my own with the budget that was approved.
My car was bumped in the back and only the number was approved for panel beating and are found the tailgate needed attention after removing the number plates which was something that was never done but tailgate was reported to have slight damage.
I now still have this damage and Dotsure have not made any attempt to help me.
Today is the 23 August 2023 and my 1st attempt to having this reviewed was made 3weeks after the car had return from Panel Beaters and sent an email on 11 May to try get assistance and upto this day I have not recieved any.
I managed to get a hold of the claims handle and sent pictures and she has never made attempt to respond to emails or call back!
My car was assessed online and assesor never make inspection physically which made it slightly soffits motivate for everything that needed fixing.
I ended up paying a little more on repairs because it was not all covered for or had approval.
I was not happy with the suggested panel beater and suggested a more trusted one which I would under take in my own with the budget that was approved.
My car was bumped in the back and only the number was approved for panel beating and are found the tailgate needed attention after removing the number plates which was something that was never done but tailgate was reported to have slight damage.
I now still have this damage and Dotsure have not made any attempt to help me.
Today is the 23 August 2023 and my 1st attempt to having this reviewed was made 3weeks after the car had return from Panel Beaters and sent an email on 11 May to try get assistance and upto this day I have not recieved any.
I managed to get a hold of the claims handle and sent pictures and she has never made attempt to respond to emails or call back!
SP
Sims P's update23 Aug 2023, 09:24
Reviewer Update
In response to the review above my experience has turned out to be different. I initially got the best experience in getting help after my accident and after further engagement I have been left in the air by Aphiwe & team.
My car was assessed online and assesor never make inspection physically which made it slightly soffits motivate for everything that needed fixing.
I ended up paying a little more on repairs because it was not all covered for or had approval.
I was not happy with the suggested panel beater and suggested a more trusted one which I would under take in my own with the budget that was approved.
My car was bumped in the back and only the number was approved for panel beating and are found the tailgate needed attention after removing the number plates which was something that was never done but tailgate was reported to have slight damage.
I now still have this damage and Dotsure have not made any attempt to help me.
Today is the 23 August 2023 and my 1st attempt to having this reviewed was made 3weeks after the car had return from Panel Beaters and sent an email on 11 May to try get assistance and upto this day I have not recieved any.
I managed to get a hold of the claims handle and sent pictures and she has never made attempt to respond to emails or call back!
My car was assessed online and assesor never make inspection physically which made it slightly soffits motivate for everything that needed fixing.
I ended up paying a little more on repairs because it was not all covered for or had approval.
I was not happy with the suggested panel beater and suggested a more trusted one which I would under take in my own with the budget that was approved.
My car was bumped in the back and only the number was approved for panel beating and are found the tailgate needed attention after removing the number plates which was something that was never done but tailgate was reported to have slight damage.
I now still have this damage and Dotsure have not made any attempt to help me.
Today is the 23 August 2023 and my 1st attempt to having this reviewed was made 3weeks after the car had return from Panel Beaters and sent an email on 11 May to try get assistance and upto this day I have not recieved any.
I managed to get a hold of the claims handle and sent pictures and she has never made attempt to respond to emails or call back!
dotsure.co.za's replyOfficial
24 Aug 2023, 11:24Hi Sims, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply24 Aug 2023, 11:24
Official
Hi Sims, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za