Changed my Excess without informing me!

On October 2nd, 2015 - I received a Newsletter email from Dotsure. I went through it and noticed that in the middle of a standard newsletter email, they sudden inserted a small paragraph which stated that my premiums would increase. I was shocked but I clicked the link and browsed through, only to find out that not only had my premiums increased but my excess has now also increased (MASSIVELY). I used to have a set rate of R3500 for my excess, now my basic excess is 10% of the total claim! Which i'm sure one would agree that is an extremely big jump!<br> <br> I was not informed of such a massive change, and hence I took it to myself to query what is happening and if it was a mistake. Gemma informed me that this shouldn't have changed and then she said she will look into it. Only to contact me the next day to inform me that THE COMPANY NO LONGER USES FLAT-RATE EXCESS. I then spoke to a manager (Chatnelle) and queried how this could be and that this is not what I signed up for. They informed me they could not help to get my usual excess rate back.<br> <br> This is unacceptable. And I would have liked to have at least been informed of such a massive change.<br> PLEASE STAY CLEAR OF THIS *****ED COMPANY.