1 reviews | Active since Feb 2018
Car insurance
I toock out car insurance with Dot.sure. I received a e mail to let me know my premium going up...in only a few months I asked to be called. After my complaint the lady consultant asure me the premium would stay the same. She ask if there is anything els she could help. I ask her to review my policy in general. I ask if my son is still the main driver and if his details is correct. She told me that my premium is based on me thats the driver. I then told the lady that since day 1 I have been honest that my son is driving and gave all off his details. She then told me that the consultend who help me did a wrong quote and she would call me back. After me sending 2 e mails the same lady phone me with bad news my premium doubled up to R1 550 odd sents. They also inform me that should I cancell the policy I would be liable for the Altec Netstar divice they insisted on. They also atmitted they were in fault. All this is recorded that I were honest from the start. I think this is bad news. Be carefull ....
Good day
Thank you for contacting Dotsure.co.za
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Good day
Thank you for contacting Dotsure.co.za
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Dear Mrs. Appel
We apologise for the inconvenience caused.
You received a notification on 20 January 2018 regarding a premium increase effective 1 March 2018. Upon receipt of the above you contacted the Insurer to inquire about the increase. You were advised that it was as a result of the regular driver’s driving behaviour.
You further inquired if your son was still noted as the regular driver of the insured vehicle on your policy. It was then realised that you were noted on the policy as the regular driver instead of your son. We confirm that this was an error which was made during the underwriting of the policy.
You were advised that the error needed to be rectified to ensure that you are correctly covered and that the correct premium is paid. Your monthly premium increased to over R2000.00 (two thousand rand) as a result of the rectification and this was not acceptable to you. You were then offered a premium discount which brought your premium down to R1575.24 (one thousand, five hundred and seventy five rand, twenty four cents). You declined the discounted premium.
The above discounted premium is what the insurer can offer at this moment as it is in line with the associated risk.
Kindly note that the Altech Netstar contract is a separate contract from your motor vehicle insurance contract and the terms and conditions thereof were accepted by you.
Please do not hesitate to contact our Resolutions Department should you have further queries regarding the above.
Regards
Dotsure Resolutions Team
Dear Mrs. Appel
We apologise for the inconvenience caused.
You received a notification on 20 January 2018 regarding a premium increase effective 1 March 2018. Upon receipt of the above you contacted the Insurer to inquire about the increase. You were advised that it was as a result of the regular driver’s driving behaviour.
You further inquired if your son was still noted as the regular driver of the insured vehicle on your policy. It was then realised that you were noted on the policy as the regular driver instead of your son. We confirm that this was an error which was made during the underwriting of the policy.
You were advised that the error needed to be rectified to ensure that you are correctly covered and that the correct premium is paid. Your monthly premium increased to over R2000.00 (two thousand rand) as a result of the rectification and this was not acceptable to you. You were then offered a premium discount which brought your premium down to R1575.24 (one thousand, five hundred and seventy five rand, twenty four cents). You declined the discounted premium.
The above discounted premium is what the insurer can offer at this moment as it is in line with the associated risk.
Kindly note that the Altech Netstar contract is a separate contract from your motor vehicle insurance contract and the terms and conditions thereof were accepted by you.
Please do not hesitate to contact our Resolutions Department should you have further queries regarding the above.
Regards
Dotsure Resolutions Team